CB
Catherine B
1 reviews | Active since Dec 2015
21 Dec 2015, 15:18
Nobody coming back to me
I have requested, on three separate occasions to move 2 of my contracts over to prepaid. Disappointingly nobody has bothered to respond. I no longer live in South Africa and don't have funds there to keep paying when the staff at MTN can't be bothered to respond. Very disappointed with the service received.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
24 Dec 2015, 11:52Hello cberry1 ,
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly note that you didn't provide us with a cell phone number that you would to migrate to prepaid , and the cell number *** is too long and cannot be used. Please contact 808 from your contract phone and they will escalate your migration request to Retentions department.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly note that you didn't provide us with a cell phone number that you would to migrate to prepaid , and the cell number *** is too long and cannot be used. Please contact 808 from your contract phone and they will escalate your migration request to Retentions department.
Kind Regards
Nompumelelo
REQ:***
MTN South Africa's reply24 Dec 2015, 11:52
Official
Hello cberry1 ,
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly note that you didn't provide us with a cell phone number that you would to migrate to prepaid , and the cell number *** is too long and cannot be used. Please contact 808 from your contract phone and they will escalate your migration request to Retentions department.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly note that you didn't provide us with a cell phone number that you would to migrate to prepaid , and the cell number *** is too long and cannot be used. Please contact 808 from your contract phone and they will escalate your migration request to Retentions department.
Kind Regards
Nompumelelo
REQ:***