1 reviews | Active since Aug 2015
Nobody Cares
Good day<br> <br> I have been battling with mtn for more then a week now. Somewhere out of the blue I am in arrears. That is nonsense if you don't pay they suspend your service. I have emailed every deposit slip for the year and still these *********** bafoons can not help me.<br> <br> I have been with mtn for over 20 years now, same no. You would think that they would help you. One woman answered the phone chewing and talking with her mouth full, I did not ask I just hung up.<br> With another woman I was on the phone for 47min and nothing happened.<br> <br> I have now done their work for them en drew up a statement reflecting every invoice and deposit slip, emailed it, and guess what ? nobody helps.<br> <br> So this morning I loose it completely and phone the Langeberg Mall, here in Mossel Bay, to talk to the person who is suppose to help me, only to hear no she is of. I have now send her about 15 emails every time she responds, I am looking into it.<br> <br> All I want is a contract for my daughter but because of their incompetence NOTHING can be done. and all you get is attitude and **** you<br> <br> I'm now at the stage where I want to take a baseball bat and break something
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Our records indicate this matter has been attended to as per ***
We have also sent your statement via email which will indicate as to how the arrears amount was calculated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards,
Willem
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Our records indicate this matter has been attended to as per ***
We have also sent your statement via email which will indicate as to how the arrears amount was calculated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards,
Willem
REQ:***