SM
Sizwe M
1 reviews | Active since Feb 2013
08 Jul 2015, 14:04
Nobody at the call center
Hi there<br> <br> I would like to cancel my contract immediately. I cannot get through to anyone at the call center. I need someone to contact me to have my contact terminated. Why cant I get an email address such that I can write to someone?<br> <br> Come on!!! <br> <br> This is ridiculous.
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Replies (1)
MTN South Africa's replyOfficial
23 Jul 2015, 13:26Hello SizweSA,
We are truly sorry for any inconvenience caused and for the delayed response.
We do see that your contract is currently expired and we've now migrated the number over to prepaid.
Kindly note that your invoices for the months of June & July 2015 is still outstanding. The invoice for the month of June 2015 is outstanding for an amount of R2575.91 & July 2015 R521.00.
These are valid invoices and will be debited now at the end of July & August 2015.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response.
We do see that your contract is currently expired and we've now migrated the number over to prepaid.
Kindly note that your invoices for the months of June & July 2015 is still outstanding. The invoice for the month of June 2015 is outstanding for an amount of R2575.91 & July 2015 R521.00.
These are valid invoices and will be debited now at the end of July & August 2015.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply23 Jul 2015, 13:26
Official
Hello SizweSA,
We are truly sorry for any inconvenience caused and for the delayed response.
We do see that your contract is currently expired and we've now migrated the number over to prepaid.
Kindly note that your invoices for the months of June & July 2015 is still outstanding. The invoice for the month of June 2015 is outstanding for an amount of R2575.91 & July 2015 R521.00.
These are valid invoices and will be debited now at the end of July & August 2015.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response.
We do see that your contract is currently expired and we've now migrated the number over to prepaid.
Kindly note that your invoices for the months of June & July 2015 is still outstanding. The invoice for the month of June 2015 is outstanding for an amount of R2575.91 & July 2015 R521.00.
These are valid invoices and will be debited now at the end of July & August 2015.
Regards
Tim
MTN Complaints Management Team: REQ:***