1 reviews | Active since Jun 2016
Nobody at MTN knows the address for their Midrand Warehouse
<p>I processed my upgrade online and got a call 30 mins later from MTN. We concluded I would collect my device at the MTN warehouse. I went to the MTN supposedly on Richards Drive and found nothing. Went to the repair centre who then informed me I was at the wrong place. THey gave me an address to go to. I went to that address (on 16th Avenue) and there was no MTN there. I decided to google and got another address in Midrand and wound up in Thembisa. Fair and fine. I call MTN to try and get this address, phone was not being answered. </p> <p> </p> <p>I decided to give it another shot on Monday morning as this was Friday when I had attempted to go. I called and the person who answered did not know the address, she gave me another numer to call where a lady with the surname Radebe (from sales) answered. I asked her for the address and she made me hold for 10mins before I just cut the line.</p> <p> </p> <p>I cannot believe how difficult it is to get an address for this place were I should collect my device. It is frustrating enough that I was given the wrong address, I could not find it on the internet and now I call for the staff not to know an address for one of their branhces? How rude is it to make me hold for 10mins as well for something so simple. </p> <p> </p> <p>Thumbs down to MTN for this and I would like to cancel this upgrade. (not ot mention I sent an email to ********** and only got an aknoledgement that my email was recieved but now address anywhere!)</p>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent the request to MTN Direct to contact you and assist with feedback, you have not assisted us with any account or cell number in question for the complaint. As per Google the address details for Midrand store 201 Richards Dr, Midrand, 1685.
Kind Regards,
Alice van der Merwe
REQ: **********
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent the request to MTN Direct to contact you and assist with feedback, you have not assisted us with any account or cell number in question for the complaint. As per Google the address details for Midrand store 201 Richards Dr, Midrand, 1685.
Kind Regards,
Alice van der Merwe
REQ: **********
