HB
Henny B
1 reviews | Active since Mar 2009
04 Jan 2016, 09:32
Nobody answers your query
I have taken my phone to MTN Repairs because it did not function correctly. They have approved the phone be replaced by a new device but I cannot get someone at MTN Direct to inform me when the new device will be delivered. You phone the call center and you hold for a long time, if someone answer you are never at the right place and they put you through somewhere else, who also do not help you.
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Replies (1)
MTN South Africa's replyOfficial
04 Jan 2016, 11:29Hello hennyb,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your query has been escalated to the MTN direct team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Zukiswa
USD REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your query has been escalated to the MTN direct team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Zukiswa
USD REQ:***
MTN South Africa's reply04 Jan 2016, 11:29
Official
Hello hennyb,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your query has been escalated to the MTN direct team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Zukiswa
USD REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your query has been escalated to the MTN direct team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Zukiswa
USD REQ:***