AP
Anonymous P
1 reviews | Active since May 2017
26 Sept 2017, 16:06
NO YET SORTED
This is a month later and my problem has not been fixed.
Willen JNR Loots you are an idiot................................
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
28 Sept 2017, 09:39Dear Peter,
At MTN, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that I am very sorry.
Below is they email that they sent me stating the matter was resolved. I have alerted our Fibre Management Team to touch base with you again and resolve this matter.
From: World-Class Internet [mailto:***]
Sent: Thursday, 07 September 2017 9:39 AM
To: Willem Jnr Loots [ MTN South Africa ]
Subject: Re: FTTH / Hello Peter / Peter Jones / *** [#***3]
Good day Willem
Customer has been contacted and assisted accordingly .
--Original Message--
From: Willem
Date: 2017/09/07 12:06:11 AM
To: ***
Subject: FTTH / Hello Peter / Peter Jones / ***
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly, and I will be very happy to assist you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply28 Sept 2017, 09:39
Official
Dear Peter,
At MTN, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that I am very sorry.
Below is they email that they sent me stating the matter was resolved. I have alerted our Fibre Management Team to touch base with you again and resolve this matter.
From: World-Class Internet [mailto:***]
Sent: Thursday, 07 September 2017 9:39 AM
To: Willem Jnr Loots [ MTN South Africa ]
Subject: Re: FTTH / Hello Peter / Peter Jones / *** [#***3]
Good day Willem
Customer has been contacted and assisted accordingly .
--Original Message--
From: Willem
Date: 2017/09/07 12:06:11 AM
To: ***
Subject: FTTH / Hello Peter / Peter Jones / ***
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly, and I will be very happy to assist you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
AP
Anonymous P's updateReviewer Update
02 Oct 2017, 17:50I am sitting at my house without any internet. How can the matter have being solved. I have contacted your call centre and their reply is that they will escalate the matter.
My contract number is ***. Why not just call me and solve the problem. Why do we have to communicate via HelloPeter. HelloPeter is not a means of communicating with your customers. Do you realize how far back do you put your profit margins on a new product like FTTH with lack of this responsibility? Please send this to Rob Shuter maybe he can solve the problem.
AP
Anonymous P's update02 Oct 2017, 17:50
Reviewer Update
I am sitting at my house without any internet. How can the matter have being solved. I have contacted your call centre and their reply is that they will escalate the matter.
My contract number is ***. Why not just call me and solve the problem. Why do we have to communicate via HelloPeter. HelloPeter is not a means of communicating with your customers. Do you realize how far back do you put your profit margins on a new product like FTTH with lack of this responsibility? Please send this to Rob Shuter maybe he can solve the problem.