JM
Justin M
1 reviews | Active since Apr 2015
06 Apr 2015, 11:50
NO WORKING SIM CARD SINCE late Jan 2015
MTN renewed my Contract in Jan 2015 - since then my international roaming has NOT worked - leaving me without a phone overseas. Roaming has worked perfectly last 5 years until MTNs new contract in Jan 2015. <br> On Sat 4th April at 11:30 MTN gave me a new SIMCARD, and as of April 6th 11:00 it is still not working! This has left me paying for a service since Jan and NO service. MTN Stated 3 hours for the new sim card to work, not 3 days.
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MTN South Africa's replyOfficial
20 Apr 2015, 11:01Hello jmccombrsa,
We are truly sorry for the breakdown in service and for the inconvenience caused. It was never our intention to have dissatisfy you in any way.
The problem with the international roaming service might have been with the request going through on our billing system and not on the network system but it was loaded.
Our systems reflect that the SIM swap was done on the 4th of April 2015 and was then activated on the 6th of April 2015.
Once again we are truly sorry for the breakdown in service caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for the inconvenience caused. It was never our intention to have dissatisfy you in any way.
The problem with the international roaming service might have been with the request going through on our billing system and not on the network system but it was loaded.
Our systems reflect that the SIM swap was done on the 4th of April 2015 and was then activated on the 6th of April 2015.
Once again we are truly sorry for the breakdown in service caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply20 Apr 2015, 11:01
Official
Hello jmccombrsa,
We are truly sorry for the breakdown in service and for the inconvenience caused. It was never our intention to have dissatisfy you in any way.
The problem with the international roaming service might have been with the request going through on our billing system and not on the network system but it was loaded.
Our systems reflect that the SIM swap was done on the 4th of April 2015 and was then activated on the 6th of April 2015.
Once again we are truly sorry for the breakdown in service caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for the inconvenience caused. It was never our intention to have dissatisfy you in any way.
The problem with the international roaming service might have been with the request going through on our billing system and not on the network system but it was loaded.
Our systems reflect that the SIM swap was done on the 4th of April 2015 and was then activated on the 6th of April 2015.
Once again we are truly sorry for the breakdown in service caused.
Regards
Tim
MTN Complaints Management Team: REQ:***