No working nr. Supplying conflicting info

I was ****** Friday morning. I immediately went to mtn the Grove to stop sim. This was done. I went to the police to get a case number and went to mtn menlyn. The sales lady was great we could hit ever not get through to the insurance claims department as when you select the option the speak to a claims consultant the call is dropped. We sent a mail and got a claims nr. I called on Monday to see if they were working on it and the nr was still not working. I called 808 and Tey out me through. I was told the claim was all cater and will be ready 5 days after submission. I follies up today (thursday( which is almost a week later and the consultant tells me the claim has in fact not been allocate to an assessor. She will escalte the matter and return my call. She did in fact not return my call. I way insurance but when I need to claim I'm sent on a wild goose chase. Uf you don't want me as a customer let me know and I'll go elsewhere. Very dissapointed to say the least. I've wasted hours on something that should take mutes. How are you going to fix this.