😶 No words for MTN service

I recently lost my Sim card, went to MTN for assistance because I really want to have my number back. I already assumed upon being assisted that because I have a prepaid Sim that I am not considered that important to be assisted than someone who is going to spend a lot of money. Either way I failed the questionnaire to get the swim swop activated and was then asked to provide an affidavit from the police and then return for me to be assisted. After doing so I was then advised to wait 24hrs before my old number would be successfully retrieved. After 24hrs still nothing and I decided to go back to MTN to enquire, I was then told that the manager had a family member who passed away and that it is not clear as to when she'll return to approve my Sim swop application and also that she's the only one who has authority to do this. She might return next week only but I will be informed as to when that'll be. Today I returned to MTN again for the 4th time whereby I wasn't greeted or asked for assistance. I approached a consultant who then asked a colleague of hers to assist me, and this one said she'll be with me in a few while being busy on her phone. What is very much disappointing is that they say my application have been approved without being informed as promised, and to crown it all,the Sim swop was still not done and after a week I still don't have my old number back. Customer service is taboo in this store and you are treated according to the amount of money you are spending in their store. Disappointing is not even near as to how I feel about how I was treated.