No words
<p> Please explain to me how this is possible: we upgraded my husband and my phone in December. My husbands phone stopped working and now your Midrand repair centre tells us 'he downloaded ******* software' ... really .... how ...what. My husband has NO clue how do download (he is a damn panelbeater)....they want to charge us R1520 .... I will go to the media with this!!! Have been a client of MTN (4 CONTRACTS) for 20years!!!!!!!!!!!!! No wonder their name is bad out there!!!! I suggest they sort this out his nr is ********** 178 and my number is ********** 779</p>
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MTN South Africa's replyOfficial
10 Oct 2016, 08:44Good day Linda,
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
There is a quote rejection fee of R330.00 incl. vat applicable when the repair quotation is rejected by client or the quote has expired. This is a standard business rule.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Best regards,
MTN South Africa's reply10 Oct 2016, 08:44
Official
Good day Linda,
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.
All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.
There is a quote rejection fee of R330.00 incl. vat applicable when the repair quotation is rejected by client or the quote has expired. This is a standard business rule.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Best regards,