FM
Fredah M
1 reviews | Active since Jul 2018
06 Nov 2018, 06:28
NO WONDER EVERYONE IS PORTING TO OTHER NETWORKS!! MTN is DISGUSTING
WORST EXPERIENCE EVER
I went to an mtn outlet yesterday at 10H00am to upgrade and swap my Sim, the whole of yesterday until now my number is not sealed, I went to telkom just before I go Mtn, telkom Sim was swapped same time, What is taking mtn more than24hrs just for a Sim swap?? This is so frustrating as in the process I'm losing business, the she day yesterday, Can someone please sort this problem out???
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MTN South Africa's replyOfficial
08 Nov 2018, 10:46Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation you mentioned that Sindi managed to process your sim swap and the query was resolved.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Sizwe Schoeman
Sizwe Schoeman
Complaints Management team
MTN South Africa's reply08 Nov 2018, 10:46
Official
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation you mentioned that Sindi managed to process your sim swap and the query was resolved.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Sizwe Schoeman
Sizwe Schoeman
Complaints Management team