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NH
NIZAAM H

1 reviews | Active since Oct 2012

18 May 2016, 10:20

NO WINNING WITH MTN

<p>I dont think there is a poorer run company than Mtn!!</p> <p>It just gets worst and worst! We have been battling for more than 3 months to contact Mtn legal department and have been given so much misleading information. Please call me on *** or *** as I need to understand what i need to do do have my lines unblocked.</p> <p>i also need to know what i need to do and pay to cancel the contracts?</p> <p> </p>

0
Replies (3)
MTN South Africa
MTN South Africa's reply20 May 2016, 09:59
Official

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly note that the matter has been referred to the management team of the Legal division for urgent attention. They will revert to you with feedback.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards

Nompumelelo

REQ:***

NH
NIZAAM H's update23 May 2016, 13:52
Reviewer Update
i am still waiting in vain. Ita amazing how the consumer enters into a contract with MTN and MTN doesnt have to hold up there part of the contract but the consumer is legally responsible to pay. I do not accept liability for any oustanding amount as the service at MTN is zero. Someone at MTN send me a whatsapp message out of the blue as if they chat with me daily on a personal message. How unprofessional is this? You could at leat introdue yourself and when I rep**** I am still waiting for a response
NH
NIZAAM H's update04 Jun 2016, 07:13
Reviewer Update

I am still waiting!