1 reviews | Active since Aug 2012
NO WILLINGNESS TO RESOLVE MY COMPLAINT
<p>I AM EXTREMELY UNHAPPY WITH THE LACK OF SERVICE FROM MTN. MY PROBLEMS STARTED WHEN MTN TOOK OVER THE BILLING FROM NASHUA MOBILE. FOR THE PAST 12 MONTHS I HAVE BEEN OVERCHARGED ON MY 3 CONTRACTS. I HAVE CONTACTED MTN NUMEROUS TIMES BUT THEY HAVE NOT ASSISTED. ALL I WANT IS MY REFUND AND FOR THE CORRECT INSTALMENT TO BE DEBITED.</p>
HOPEFULLY I CAN GET A RESPONSE TODAY AND WE CAN RESOLVE THIS COMPLAINT.
HOPEFULLY I CAN GET A RESPONSE TODAY AND WE CAN RESOLVE THIS COMPLAINT.
Good day Merilynn,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
May you kindly provide us with your cellphone number or MTN Account number in order for us to be able access your account and investigate further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ: **********
Good day Merilynn,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
May you kindly provide us with your cellphone number or MTN Account number in order for us to be able access your account and investigate further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ: **********
Ayanda, do you intend on resolving this. Its been a month , you keep ignoring my emails. This level of service is pathetic - can you acknowledge my emails and provide feedabck.
Ayanda, do you intend on resolving this. Its been a month , you keep ignoring my emails. This level of service is pathetic - can you acknowledge my emails and provide feedabck.