OD
Orlando D
1 reviews | Active since Mar 2009
20 Sept 2015, 10:57
NO weekend support for business contracts.
Trying to call to find out Why firstly my billing is higher than it should be, and secondly, why my data bundle suddenly just \expires"although I am no where near my monthly date of renewal. I am told that because this is a business contract that there is NO support or assistance between Friday afternoon and Monday morning. This effectively places MTN business contract holders at the bottom of their support system. Ridiculous!"""
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Replies (1)
MTN South Africa's replyOfficial
21 Sept 2015, 14:41Hello ryderod,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the reason for an escalation charges its because of the data bundle that was activated and we charge pro-rata on the first allocation.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the reason for an escalation charges its because of the data bundle that was activated and we charge pro-rata on the first allocation.
Best regards
Mantoa
REQ:***
MTN South Africa's reply21 Sept 2015, 14:41
Official
Hello ryderod,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the reason for an escalation charges its because of the data bundle that was activated and we charge pro-rata on the first allocation.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the reason for an escalation charges its because of the data bundle that was activated and we charge pro-rata on the first allocation.
Best regards
Mantoa
REQ:***