MB
Martin B
1 reviews | Active since Dec 2010
13 May 2015, 13:13
No way to contact mtn
I have been struggeling for over 4 weeks to get hold of someone at mtn to cancel my service for the rotten service and extrortion... I have complained on twitter , hello peter , send emails nothing is working
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Replies (1)
MTN South Africa's replyOfficial
18 May 2015, 16:24Hello Marujansen,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us, we are aware that there are technical problems experienced in our call centre resulting in calls being dropped. The matter is receiving priority attention.
According to our records the contract has been cancelled and migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us, we are aware that there are technical problems experienced in our call centre resulting in calls being dropped. The matter is receiving priority attention.
According to our records the contract has been cancelled and migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
MTN South Africa's reply18 May 2015, 16:24
Official
Hello Marujansen,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us, we are aware that there are technical problems experienced in our call centre resulting in calls being dropped. The matter is receiving priority attention.
According to our records the contract has been cancelled and migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us, we are aware that there are technical problems experienced in our call centre resulting in calls being dropped. The matter is receiving priority attention.
According to our records the contract has been cancelled and migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***