No way of tracing my handset that is in for repairs

<p>My handset was finally collected (after more than a month from when I 1st logged the claim) for a cracked LCD. MTN Insurance advertises that you get a loan phone when your phone is in for repairs - this is not true as I have asked on numerous occassions and was told that they do not have any phones. I was told it will be a maximum of 5 days for my phone to be repaired but it has now been 11 business days with no feedback. None of my emails are returned. When I phone and hold for a consultant I am being cut off after waiting for some time. I managed to speak to a consultant only once, and she put me on hold - after which the phone was also disconnected. How do I get hold of anybody that can assist to tell me where my phone is and when I can expect it back??</p>