1 reviews | Active since Apr 2015
NO VOICEMAIL OR ANY ASSISTANCE FROM MTN
My problem is as per the copy and paste problem from a previous complaint below.<br> You sorted his problem. Please do the same for me asap.<br> <br> I have been trying to get MTN to set up my voicemail correctly for two weeks, since I upgraded to a Samsung Galaxy S5. The voicemail cannot be set properly on the handset as when I try to complete the desired changes a unsupported by network operator error is displayed.<br> All I ask is:<br> When my phone is out of reach - divert to voicemail<br> When my phone is not answered - do not divert to voicemail (also no call waiting)<br> When my phone is busy - do not divert to voicemail<br> <br> So far five or more calls to 808, a load of codes to type in that dont work, two emails where they do not respond.<br> <br> If I wasn't stuck with a two year contract I would port my number to Vodacom.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The voice mail product is active.
Your calls will divert to voice mail when out of reach.
When your phone is busy, the call will first go on call waiting and eventually go into voice mail.
If you want your phone not to go to voice mail when not answered we will have to remove the voice mail product from your services.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The voice mail product is active.
Your calls will divert to voice mail when out of reach.
When your phone is busy, the call will first go on call waiting and eventually go into voice mail.
If you want your phone not to go to voice mail when not answered we will have to remove the voice mail product from your services.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***