CF
Craig F
1 reviews | Active since Sept 2015
16 Sept 2015, 11:47
No Voicemail on Cell Phone
Have not been able to access my voicemail for 2 to 3 weeks.<br> Keep phoning MTN about the problem and they keep telling me it has been sorted out .The issue has not been sorted out.They promise to get a supervisor to call about the problem and it has now been days without any call.<br> Very irritating dealing with a call centre and menu options over and over again and getting absolutely no help
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Replies (1)
MTN South Africa's replyOfficial
16 Sept 2015, 16:22Hello Craig1957,
We are truly sorry for the inconvenience caused.
We've perused your account and see that your voicemail service was removed and reloaded yesterday (15th of September 2015). This should have resolved the matter as it is basically a network reset.
If you are still experiencing any issues, please make contact with us on our Live Chat service. Please use the link below, type in your cell-phone number, click on next and wait for the chat window to appear:
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Regards
Tim
MTN Complaints Management Team
We are truly sorry for the inconvenience caused.
We've perused your account and see that your voicemail service was removed and reloaded yesterday (15th of September 2015). This should have resolved the matter as it is basically a network reset.
If you are still experiencing any issues, please make contact with us on our Live Chat service. Please use the link below, type in your cell-phone number, click on next and wait for the chat window to appear:
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Regards
Tim
MTN Complaints Management Team
MTN South Africa's reply16 Sept 2015, 16:22
Official
Hello Craig1957,
We are truly sorry for the inconvenience caused.
We've perused your account and see that your voicemail service was removed and reloaded yesterday (15th of September 2015). This should have resolved the matter as it is basically a network reset.
If you are still experiencing any issues, please make contact with us on our Live Chat service. Please use the link below, type in your cell-phone number, click on next and wait for the chat window to appear:
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Regards
Tim
MTN Complaints Management Team
We are truly sorry for the inconvenience caused.
We've perused your account and see that your voicemail service was removed and reloaded yesterday (15th of September 2015). This should have resolved the matter as it is basically a network reset.
If you are still experiencing any issues, please make contact with us on our Live Chat service. Please use the link below, type in your cell-phone number, click on next and wait for the chat window to appear:
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Regards
Tim
MTN Complaints Management Team