cH
conroy H
1 reviews | Active since Feb 2015
11 Jan 2016, 12:00
No voice mail service for 3 months on contract
Since 11 November 2015 my voicemail service does not work, after numerous attempts by making contact with your 808 and 1555 call centre, and receiving 9 different reference number up to date today the 11th Jan 2016 the 100 voicemail service does not work, when I dial 100, it tells me that I have reached the 112 emergency service. I will not pay the account until my service is working, I am paying for a service by MTN and it does not work, so please make contact and resolve the matter, I will no longer call and waste my time with your call centre, I have made 23 calls since 11 November 2015, and have about 9 reference numbers in hand, 808 and 1555 attempts.<br> <br> Thank you<br>
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Replies (1)
MTN South Africa's replyOfficial
13 Jan 2016, 22:57Hello conroy39,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply13 Jan 2016, 22:57
Official
Hello conroy39,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***