No value and respect for customers
After I was assisted by ronell Singh who has an excellent customer service(ref ********** 4406)then I was then transferred to a rude Gertrude in retentions as I am due for an upgrade I wanted also to know how to go about doing an early upgrade for my wife, rudely told me she can't assist as my account is in legal, I tried explaining to her it's a mistake and it's sorted but she continued to be rude like she didn't even want to listen... (ref ********** 43) I got from her...ive upgraded twice now with mtn but I feel they don't value their customers.
Helpful (0)
Replies (1)0
Replies (1)'s updateReviewer Update
07 Dec 2018, 09:38Hi renall chetty, how long does it take for one to be assisted cause I keep paying mtn more but no customer service... If you management are doing the same, we can't get through to any legal or banking department all m getting is someone has escalated and the ref number but nothing resolved.
's update07 Dec 2018, 09:38
Reviewer Update
Hi renall chetty, how long does it take for one to be assisted cause I keep paying mtn more but no customer service... If you management are doing the same, we can't get through to any legal or banking department all m getting is someone has escalated and the ref number but nothing resolved.