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Desmond M
1 reviews | Active since Nov 2009
05 Dec 2017, 17:32
No use of 2 lines since upgrade
1 week of problems and no connection since my upgrade. I have two lines and both now has the same sickness: only minutes and no data or external apn connection allowed. I dont care about mtn data as I have plenty of data from Axxess to use. Now I cannot because since the upgrade I cannot use any of the services. So 1 week into the new contract and no advantages. Tomorrow MTN must cancel the contract as this (what MTN is doing) is breaking contract. You will (or maybe not) believe that I have spoken to over 15 contact centre agents and a number of supervisors with each their own “solution” that led to an empty promise with no good return. A few calls got escalated and after 24 hours of no solution there was a new call logged and escalated... so 1 week later!! I HAVE NEVER STRUGGLED THIS MUCH WITH MTN. SO WHAT NOW? >>> Tomorrow it is cancellation day!!
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Desmond M's updateReviewer Update
08 Dec 2017, 08:44Alice, thanks for the reply.
My troubles has started when I first did my upgrade on the 1 line on the 28th of Nov and then my second line on the 30th of Nov. Since the upgrade was processed I could not connect to the internet anymore and they allocated 200mins on both my lines. No SMS and no data. The package that I should be on is Made for Me s with voice boost (50mins + 50sms + 350mb of data plus 50mins boost). So none of that happened. Only the 200mins allocated. Not sure why it is 200mins. I think the wrong contract was assigned... but anyway.
For every day since the first upgrades I have been calling MTN so up until now I have had 10 queries logged and escalated. I have spoken to 20 agents and about 15 supervisors... I stopped counting. I just want a solution, why does the 1555 and 808 departments not talk to each other for a solution? I now also cannot perform a successful simswap as it fails on both my lines.
I AM READY TO SEND BACK THE MOBILE DEVICES AND CANCEL THE CONTRACTS, CUT UP MY OLD SIMCARDS AND GO TO PREPAID.
Furthermore, everyday I check my contract subscription info and every day I am allocated 200mins on both lines, every day it shows that an upgrade was performed (where initially it was done end of Nov), not it shows the upgrades was done the day before today (every day). What is up with that?
How come when I try to phone a supervisor that assisted me the day before I can never ever get hold of again? Everytime an excuse that he/she is out of the office, not there, etc... No one is giving me solutions. The last supervisor that I spoke to was 7/12/17 (Nirvana Ramburai) and she said that the call was escalated to IBF? I know that the APN, PRORATA and SIMSWAP fails because there is a primary ingredient/factor that is missing on my account, causing this problem. Please please assist....
I AM READY TO SEND BACK THE MOBILE DEVICES AND CANCEL THE CONTRACTS, CUT UP MY OLD SIMCARDS AND GO TO PREPAID.
DM
Desmond M's update08 Dec 2017, 08:44
Reviewer Update
Alice, thanks for the reply.
My troubles has started when I first did my upgrade on the 1 line on the 28th of Nov and then my second line on the 30th of Nov. Since the upgrade was processed I could not connect to the internet anymore and they allocated 200mins on both my lines. No SMS and no data. The package that I should be on is Made for Me s with voice boost (50mins + 50sms + 350mb of data plus 50mins boost). So none of that happened. Only the 200mins allocated. Not sure why it is 200mins. I think the wrong contract was assigned... but anyway.
For every day since the first upgrades I have been calling MTN so up until now I have had 10 queries logged and escalated. I have spoken to 20 agents and about 15 supervisors... I stopped counting. I just want a solution, why does the 1555 and 808 departments not talk to each other for a solution? I now also cannot perform a successful simswap as it fails on both my lines.
I AM READY TO SEND BACK THE MOBILE DEVICES AND CANCEL THE CONTRACTS, CUT UP MY OLD SIMCARDS AND GO TO PREPAID.
Furthermore, everyday I check my contract subscription info and every day I am allocated 200mins on both lines, every day it shows that an upgrade was performed (where initially it was done end of Nov), not it shows the upgrades was done the day before today (every day). What is up with that?
How come when I try to phone a supervisor that assisted me the day before I can never ever get hold of again? Everytime an excuse that he/she is out of the office, not there, etc... No one is giving me solutions. The last supervisor that I spoke to was 7/12/17 (Nirvana Ramburai) and she said that the call was escalated to IBF? I know that the APN, PRORATA and SIMSWAP fails because there is a primary ingredient/factor that is missing on my account, causing this problem. Please please assist....
I AM READY TO SEND BACK THE MOBILE DEVICES AND CANCEL THE CONTRACTS, CUT UP MY OLD SIMCARDS AND GO TO PREPAID.