KC
Kerry C
1 reviews | Active since Jul 2011
13 Apr 2016, 12:56
No urgency in Service delivery
On 6/04 Edgars Alberton requested a collection of a cellphone for repairs. This was done by about 10:30 on 7/04.<br> On the 12/04 @ about 9:30 according to MTN After Sales Centre, the phone was still with the couriers! That is 4 days to travel +/- 30KM ?<br> To-day13/04 @ 10:30 the phone is still waiting to be booked into the repair centre for assessment!!!<br> Why if MTN is using Edgars as an outlet , I is there not an electronic gateway between the two to facilitate collection and return of faulty units which also incorporates some communication with the \Customer\" on progress of said repair via SMS, Email etc."
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MTN South Africa's replyOfficial
14 Apr 2016, 15:54Hello ksc,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset. We apologise for any inconveniences caused as a result of this. We understand the frustration that you endured in your attempt to have the issue resolved.
Kindly be advised that we have escalated the matted to our High Value Repair Centre for urgent attention. They will revert to you with feedback.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards,
Zukiswa
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset. We apologise for any inconveniences caused as a result of this. We understand the frustration that you endured in your attempt to have the issue resolved.
Kindly be advised that we have escalated the matted to our High Value Repair Centre for urgent attention. They will revert to you with feedback.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards,
Zukiswa
REQ:***
MTN South Africa's reply14 Apr 2016, 15:54
Official
Hello ksc,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset. We apologise for any inconveniences caused as a result of this. We understand the frustration that you endured in your attempt to have the issue resolved.
Kindly be advised that we have escalated the matted to our High Value Repair Centre for urgent attention. They will revert to you with feedback.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards,
Zukiswa
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset. We apologise for any inconveniences caused as a result of this. We understand the frustration that you endured in your attempt to have the issue resolved.
Kindly be advised that we have escalated the matted to our High Value Repair Centre for urgent attention. They will revert to you with feedback.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards,
Zukiswa
REQ:***