No upgrading due to error.
<p>For months now we have been trying to upgrade 2 packages on the same business account. We have moved back from Autopage. </p> <p>We went to Istore a few times then even went to MTN themselves. Every time they do the upgrade on the last process to upgrade the system gives an error and then terminates the upgrade. </p> <p>No one can give answers or reasons. Even the guy who helped us from MTN laid a complaint and still no answer. </p> <p>We are now going to cancel our contracts and move to Vodacom after being MTN clients for 15 years. </p> <p>This is rediculous. </p> <p>Nothing shows wrong on the account and we pay every single month per debit order. There is absolutely no reason for us not to upgrade but for months now there is an error of some sort. I want someone higher up at MTN to deal with my situation ASAP</p>
Good Day Cherice Acutt,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have requested the Corporate Sales department to contact you back and process the upgrade over the phone.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
Good Day Cherice Acutt,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have requested the Corporate Sales department to contact you back and process the upgrade over the phone.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,