BD
Bryan Douglas-Henry
1 reviews | Active since Jul 2011
12 Feb 2015, 07:22
No upgrade yet - 1st call 11/12/2014!
What do I have to do to get MTN to respond to my upgrade request?<br> <br> 11/12/2014, I heard about MTN Sky (top end package) and phoned your contact center to upgrade. All processed on the phone and my iPad's dual sim card was cut off.<br> I received a number of useless SMSs saying \my profile has been updated"(or something to that effect).<br> End of December"
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MTN South Africa's replyOfficial
24 Feb 2015, 12:56Hello BryanDH,
We are truly sorry for any inconvenience caused and for the delay with the matter being resolved.
We can confirm that the upgrade & migration over the MTN Sky @ R1599.00 (Use Your Own SIM card) could not be done with a dual SIM card being active.
The dual call SIM card first needed to be deactivated before the upgrade & migration could be done. We can confirm the upgrade & migration can now be done and we've requested one of our Sales Agents to give you call and get it processed over the phone.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delay with the matter being resolved.
We can confirm that the upgrade & migration over the MTN Sky @ R1599.00 (Use Your Own SIM card) could not be done with a dual SIM card being active.
The dual call SIM card first needed to be deactivated before the upgrade & migration could be done. We can confirm the upgrade & migration can now be done and we've requested one of our Sales Agents to give you call and get it processed over the phone.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply24 Feb 2015, 12:56
Official
Hello BryanDH,
We are truly sorry for any inconvenience caused and for the delay with the matter being resolved.
We can confirm that the upgrade & migration over the MTN Sky @ R1599.00 (Use Your Own SIM card) could not be done with a dual SIM card being active.
The dual call SIM card first needed to be deactivated before the upgrade & migration could be done. We can confirm the upgrade & migration can now be done and we've requested one of our Sales Agents to give you call and get it processed over the phone.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delay with the matter being resolved.
We can confirm that the upgrade & migration over the MTN Sky @ R1599.00 (Use Your Own SIM card) could not be done with a dual SIM card being active.
The dual call SIM card first needed to be deactivated before the upgrade & migration could be done. We can confirm the upgrade & migration can now be done and we've requested one of our Sales Agents to give you call and get it processed over the phone.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***