1 reviews | Active since Oct 2017
no upgrade recived
I upgraded my phone in August 2017. It would have been delivered to me but never arrived. I went in store to find out what was happening and they said there is no stock so they cancelled the upgrade so that they can redo it when they have stock. The upgrade was not cancelled on all the sistimes and I'm still being charged for it . The consultant helping me has been emailing everyone since then to update the systems it's now October and I'm still waiting for a phone that I'm paying for but have not received yet.
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to Secunda Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Best regards,
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to Secunda Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Best regards,