1 reviews | Active since Jun 2016
No upgrade phone - ID NUMBER ***.
<p>I am extremelly dissapointed with MTN's service levels. Dispite the numerous phone calls I make to the customer call centre my problem has still not been resolved since February. In February this year I telephonically upgraded my package and was told I would receive a new phone. The upgrade was done and I am being charged monthly for it but the phone has not yet been received nor dispatched to me. I have also e-mailed the customer service centre on the 25/05/2016 querying the whereabouts of the phone and to date I have not had any response to my e-mail complaint nor my telephonic requests. </p>
Good Day Jane Nortman,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the matter has been escalated to the Autopage Helpdesk for resolution. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
Good Day Jane Nortman,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the matter has been escalated to the Autopage Helpdesk for resolution. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
This matter was to be escalated to Autopage helpdesk for resolution. This was to be investiogated and I was to receive feedback.! I am still waiting for a response. This is pathetic service and I will never deal with MTN nor Autopage again. What does it take to get assistance and the matter resolved?
This matter was to be escalated to Autopage helpdesk for resolution. This was to be investiogated and I was to receive feedback.! I am still waiting for a response. This is pathetic service and I will never deal with MTN nor Autopage again. What does it take to get assistance and the matter resolved?