No updated policy schedule MTN insurance

one month ago I sent through my updated handset info (new IMEI no. etc)<br> ***<br> I got an automated response that my query will be responded to in 5 days. <br> 2 weeks later I called MTN insurance (which actually charges you cell phone rates) and after holding for over 20 minutes being charged for a cell phone call I was told that the query would be escalated and I would receive an updated policy schedule within 5 days. <br> ***<br> It has now been one month and I have still not received my updated schedule with the correct information reflecting on it. <br> I can not afford to use all my minutes AGAIN this month trying to get hold of the insurance department, just to be told they will escalate it again. <br> <br> Quiet frankly i have never experienced such terrible customer service from any other company. <br> <br> If this updated policy document is not sent to me this week I will cancel the policy and move elsewhere. <br>