1 reviews | Active since Feb 2015
No update neither an email/phone call to advise
I TOOK MY BLACKBERRY Z10 IN FOR REPAIRS ON THE 13/01/2015.<br> <br> I HAVE NOT HEARD FROM MTN ADVISING ME WHEN MY PHONE WILL BE FIXED OR WHAT IS THE EXACT PROBLEM.<br> <br> I WENT TO THE BRANCH (CAMPUS SQUARE) I INTAILLY TOOK MY PHONE TOO AND BY MY SURPRISE THEY TELL ME IT IS IN A QUEUE , MY QUESTION TO THEM WAS WHICH QUEUE? WHAT IS WRONG WITH MY PHONE ? HOW LONG WILL IT TAKE? THEY COULD NOT ANSWER ME.<br> <br> I HAVE NOT USED THE PHONE NEITHER MY SIM CARD HOW CAN I PAY FOR SOMETHING HAVE NOT USED FOR A ONTH WITHOUT ANY INFORMATION ADVISING THE NATURE OF THE REPAIRS OF MY PHONE.<br> <br> I FIND THE CUSTOMER SERVICES FROM MTN HAS FAILED ME.<br> <br> MY ONLY REQUEST IS PLEASE BRING ME MY PHONE BACK FIXED AS PER YOUR CONTRACTUAL AGREEMENTS WITH ME IT WILL GOING TOWARDS A MONTH WITHOUT MY PHONE WHICH IS VERY VERY INCONSIDERATE<br> <br> REGARDS
Thank you for posting.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
HVRC (Repair center) is guided by the Manufacturer's repair and assessment guidelines, in accordance with their Standards and mandate as well as the availability of parts for the devices.
Please provide us with the IMEI or Job card number to view the progress of the repairs and advise you accordingly.
Regards,
Ebbedene
REQ:***
Thank you for posting.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
HVRC (Repair center) is guided by the Manufacturer's repair and assessment guidelines, in accordance with their Standards and mandate as well as the availability of parts for the devices.
Please provide us with the IMEI or Job card number to view the progress of the repairs and advise you accordingly.
Regards,
Ebbedene
REQ:***