No Understanding of what customer service is - or after sales service is

A one star is already one too many. I received honestly the worst service from MTN in St Georges Mall - dealer name - Cosmo-Net - assistant - Moegammad Zahier Benjamin - I sent my phone in for repairs on the 10th of May - bear in mind - this is the store I did my upgrade with, so I would assume they would be the store who would service me should I have issues. BIGGEST MISTAKE. The consultant, firstly, told me to take my device to the manufacturer, which I refused. A week later, I called to follow up and was told the phone was still in store and he thinks I should collect, like wth man. Anyways, I called HVRC myself who advised the phone was never logged, after many calls that day he eventually told the phone was logged. and the number I called was for "retail". Also, I was the one who shared this number with him, because he did not know what was going on. I have sent him countless mails and I have been following up on my own with regards to my device, I have now just received an email from him saying I can collect which I already knew, because I have been the one doing follow ups on the device myself, he has not contacted me once, even though i have sent numerous mails. This is not customer service and I really do think he needs some training before being able to work in a store, I cannot believe that MTN would allow this sort of service, I guess this is what you get when dealing with a dealer and not going to an MTN direct. I will definitely be asking this question before making business with an MTN again as two of my numbers are currently due for upgrade. My advice to MTN - do not just hire anyone as they are tarnishing your name and polluting your business.

please see his quoted response to me when I told him I already knew the phone is in store "Mogammad Benjamin [ MTN South Africa ] 11:16 AM (55 minutes ago) to me

Well I’m only doing my duty to inform you."

There was no professionalism when I collected this phone now and I honestly feel this type of behaviour is completely unacceptable. When I asked him for details about his dealer principal, he told me he needed to do his banking. I told him, I would wait.