BF
Bernie F
1 reviews | Active since Jan 2014
05 Jan 2016, 19:38
No Trust in chosen Network
I feel agrieved that you gave the impression that you feel sory about the costs u put me through! U gave false representation, as if u have contacted me about the issue at hand. I have never heard from you! I received another statement today so I assume no cancellations have been made. I am still waiting to hear when am I gonna be refunded. Hope to hear from u soon!!!!!!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
07 Jan 2016, 12:42Hello Berna 85,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line.
Please be advised that the upgrade date for cell number *** has been cancelled and the contract for this cell number has been cancelled and the number converted to prepaid. Please allow +-2-24 hours for the number to be converted to prepaid on the network.
The credit for November and December has been passed and will reflect on the account in +-3 working days once reflect we will request the refund for you. The debit order has been cancelled.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line.
Please be advised that the upgrade date for cell number *** has been cancelled and the contract for this cell number has been cancelled and the number converted to prepaid. Please allow +-2-24 hours for the number to be converted to prepaid on the network.
The credit for November and December has been passed and will reflect on the account in +-3 working days once reflect we will request the refund for you. The debit order has been cancelled.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply07 Jan 2016, 12:42
Official
Hello Berna 85,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line.
Please be advised that the upgrade date for cell number *** has been cancelled and the contract for this cell number has been cancelled and the number converted to prepaid. Please allow +-2-24 hours for the number to be converted to prepaid on the network.
The credit for November and December has been passed and will reflect on the account in +-3 working days once reflect we will request the refund for you. The debit order has been cancelled.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line.
Please be advised that the upgrade date for cell number *** has been cancelled and the contract for this cell number has been cancelled and the number converted to prepaid. Please allow +-2-24 hours for the number to be converted to prepaid on the network.
The credit for November and December has been passed and will reflect on the account in +-3 working days once reflect we will request the refund for you. The debit order has been cancelled.
Kind Regards,
Alice van der Merwe
***