KL
Karen L
1 reviews | Active since Nov 2016
30 Nov 2016, 11:12
No Title
<p>Still no answer from this poor service provider!!! </p>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
05 Dec 2016, 10:52Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records a billing query was logged regarding the Data charges your company was billed for, feedback was given as charges were validated and found to be valid according to the usage on the sim card. Two requests were then sent, first request was to the Billing team to contact you regarding feedback given and the second to the Credit Management team. Kindly note that we have re-escalated these two requests to the relevant departments.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply05 Dec 2016, 10:52
Official
Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records a billing query was logged regarding the Data charges your company was billed for, feedback was given as charges were validated and found to be valid according to the usage on the sim card. Two requests were then sent, first request was to the Billing team to contact you regarding feedback given and the second to the Credit Management team. Kindly note that we have re-escalated these two requests to the relevant departments.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,