No timely feedback given by MTN

<p>I app**** for an additional contract on the 25th November as part of MTN's black friday deal. I did this application online at around 9pm. The website had a timer and it indicated i still had time to apply for the deal. Once i completed the online application process i recieved an email that someone would contact me. Given the time i app**** i assumed that i would either be called on saturday or monday. On monday afternoon i went into the local MTN branch for an update of my application. The sales agent said they are still processing my application and i should not worry, i will still qualify for the deal the is just a huge backlog they are working through. On tuesday i called the call centre and was informed MTN will not honour the application cause it is no longer black friday. I find this completely unacceptable. If the call centre had told me this on monday, i could have then re-app**** for a cyber monday deal. </p> <p>my mtn call was logged as Ref# ********** 14 and ********** 88</p> <p>Supervisor Silindele indicated she would call me back twice and I am still waiting, she also comes across as someone not willing to help. </p>