PN
Preshan N
1 reviews | Active since Nov 2014
19 Jun 2015, 07:43
No timeline for feedback
Hi,<br> <br> I have a MTN contract which was placed on hold due to suspected *****.<br> This occurred due to the incorrect information completed by the MTN staff member.<br> I have been to the store numerous occasions however I still haven't received a date when this will be sorted out.<br> <br> Please can someone tell me how long will this take to get sorted out?<br> <br> Regards,<br> Preshan
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MTN South Africa's replyOfficial
22 Jun 2015, 12:00Hello preshan.naicker,
We are truly sorry for the inconvenience caused and for the breakdown in service. It was never our intention to have dissatisfied you in any way.
We see that the number was hard suspended by one of our ***** Administrators. We've escalated the matter directly to the administrator and requested that he make contact with you to resolve the matter amicably.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service. It was never our intention to have dissatisfied you in any way.
We see that the number was hard suspended by one of our ***** Administrators. We've escalated the matter directly to the administrator and requested that he make contact with you to resolve the matter amicably.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply22 Jun 2015, 12:00
Official
Hello preshan.naicker,
We are truly sorry for the inconvenience caused and for the breakdown in service. It was never our intention to have dissatisfied you in any way.
We see that the number was hard suspended by one of our ***** Administrators. We've escalated the matter directly to the administrator and requested that he make contact with you to resolve the matter amicably.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service. It was never our intention to have dissatisfied you in any way.
We see that the number was hard suspended by one of our ***** Administrators. We've escalated the matter directly to the administrator and requested that he make contact with you to resolve the matter amicably.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,