1 reviews | Active since Apr 2011
No the problem is not sorted
MTN comes with a different story for over four months now and continued from last year and emails and phone calls and letters. Please nothing is sorted I have been buying phone time and data since last year and you are billing extra. I signed a contract for a certain amount of money per month you have no right to take off whatever you like from my bank account. Please its a disgrace I do not seam to be the only customer with the same problem. NO PROBLEM IS SORTED.
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, kindly note that we have once again escalated the matter to corporate billing for another validation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Best regards,
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, kindly note that we have once again escalated the matter to corporate billing for another validation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Best regards,
So MTN how many times have I contacted you on this billing. now 1 year down the line I still cant pay what you want as I have had a 3% increase for 4 years and live below the breadline. I cancelled this contract as I could not afford it I have had two lawyers (different) lawyers approach me with the same account. Does MTN not know what they are doing anymore?? this is so scarey. I agreed with one with a payment I can afford and then I did not know what increase I again have. try and calculate with the increase I receive I can never move forward never mind survive.
So MTN how many times have I contacted you on this billing. now 1 year down the line I still cant pay what you want as I have had a 3% increase for 4 years and live below the breadline. I cancelled this contract as I could not afford it I have had two lawyers (different) lawyers approach me with the same account. Does MTN not know what they are doing anymore?? this is so scarey. I agreed with one with a payment I can afford and then I did not know what increase I again have. try and calculate with the increase I receive I can never move forward never mind survive.