AC
Adriaan C
1 reviews | Active since Sept 2012
15 Apr 2015, 16:26
No telephone support from MTN
I have received a sms from MTN stating that MTN has updated pricing on contracts.<br> <br> I do not fully understand this and wanted to speak with a MTN representative to get this explained.<br> <br> I have tried your call center numerous times and everytime you cut my call.<br> I have tried your Hyde Park Branch and both your Cresta branches and nobody answers the phone.<br> <br> Please explain to me why you are quick to call me when payment is due, but your customer service is at a substandard level?<br> What will MTN do if I refuse payment at the end of the month?
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
29 Apr 2015, 10:53Hello acpuma9,
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the relevant department for priority attention.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind regards,
Charles.
REQ:***
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the relevant department for priority attention.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind regards,
Charles.
REQ:***
MTN South Africa's reply29 Apr 2015, 10:53
Official
Hello acpuma9,
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the relevant department for priority attention.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind regards,
Charles.
REQ:***
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the relevant department for priority attention.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind regards,
Charles.
REQ:***