JK
Johan K
1 reviews | Active since Jul 2011
19 Apr 2016, 06:05
No telephone, but keep paying us
I took my telephone in to the Sasolburg branch on 2 Feb 2016 for repairs. Up to now (nearly three months later), I still have not received the phone. After numerous attempts to find out what the progress on the phone is, I still have no answer as to when or even if I am going to get the phone back. In the mean time MTN is just too happy to collect my monthly installment. If this is your attitude towards your customers MTN, count me out as a loyal one. You should actually be sued for false advertising...
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Replies (2)
MTN South Africa's replyOfficial
20 Apr 2016, 14:54Hello Kokker,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have tried to contact you but no availability.
Please contact our HVRC department on *** to assist you with feedback. They will require the IMEI number and the make of the model of the handset.
We have sent the request to the store manager to assist with feedback.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have tried to contact you but no availability.
Please contact our HVRC department on *** to assist you with feedback. They will require the IMEI number and the make of the model of the handset.
We have sent the request to the store manager to assist with feedback.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply20 Apr 2016, 14:54
Official
Hello Kokker,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have tried to contact you but no availability.
Please contact our HVRC department on *** to assist you with feedback. They will require the IMEI number and the make of the model of the handset.
We have sent the request to the store manager to assist with feedback.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have tried to contact you but no availability.
Please contact our HVRC department on *** to assist you with feedback. They will require the IMEI number and the make of the model of the handset.
We have sent the request to the store manager to assist with feedback.
Kind Regards,
Alice van der Merwe
***
JK
Johan K's updateReviewer Update
03 May 2016, 10:12I have spoken to a lady at the MTN head office, sent mails to the customer care center and sent mails to the HVRC department. All of them promised to give me feedback, but I have not received anything from any of them! I am now three months without a telephone and no-one at MTN seems to care.
JK
Johan K's update03 May 2016, 10:12
Reviewer Update
I have spoken to a lady at the MTN head office, sent mails to the customer care center and sent mails to the HVRC department. All of them promised to give me feedback, but I have not received anything from any of them! I am now three months without a telephone and no-one at MTN seems to care.