1 reviews | Active since Jul 2011
No Telephone, but keep on paying us and don't complain
I have logged a complaint about MTN before (No telephone, but keep paying us). It seems that I wasted my time in doing so. I am still without a telephone! Lots of promises of feedback were made, but still no feedback was received. I am at my wits end as it seems that no-one at MTN cares about my problem. I have e-mailed their customer care center, their HVRC department and even spoke to someone at their head office. All to no avail! Thanks MTN, now I know how much you care about your customers.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have sent a request to the Management team of our High Volume Repair Centre to urgently attend to the matter and we will contact you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have sent a request to the Management team of our High Volume Repair Centre to urgently attend to the matter and we will contact you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***