NO TECHNICIANS

I recently visited a MTN store with regards to unlocking a mobile router to use on a different network. I contacted the contact centre and was told that I need to visit a MTN store that has a technician, and the available stores is in Menlyn and Atterbury. I made a trip to Menlyn mall, the MTN store was closed due to renovations, however they moved to a temporary store still within Menlyn mall, I went to the store asked for the technician and was told there is no technician available and that I need to go to Mall of Africa. I now have to make a trip from Centurion, to Menlyn to Mall of Africa. I asked the lady to arrange for the router to be sent to the technician as I have now already been inconvenienced more than enough, she then told me I can wait and then speak to a consultant who will tell me the same thing, so I asked her if the consultant was going to tell me the same thing what's the point of me waiting, her response quite pathetic was so you can hear if from someone else. THIS IS SUCH AN INCONVENIENCE FOR A CLIENT, NO CUSTOMER SERVICE, NO EMPATHY, NO CONSIDERATION. MTN IS ABSOLUTELY PATHETIC.