No TAT for Itemised Billing - Gobsmacked

<p>I requested an itemised billing from MTN on the 5th of January 2017 and to date I still have not received it. Upon follow up via the call centre, I was sent from pillar to post. I then twitted their service department to raise my concern, instead of resolving the 1st request logged, they have now logged another request. Needless to say I have been asking about their TAT to no avail. I have been their customer for nearly 15 years, and all they care about is advising me about the cost of R21.50 and yet service delivery sucks. I have since lost the case I wanted to use the itemised billing for.I am gobsmacked by the fact that such a large organization does not have effective processes and the consultants dont appear to be bothered. If I had funds to make my statement on a billboard for other customers to see, I woulndt hesitate</p>