No Takealot voucher, no service!!

I have still not received my R500.00 Takealot voucher as promised. The upgrade was done online before 15 November and an MTN sales consultant phoned me to confirm all details - She said the voucher would be sent to my number when the new phone was activated, but I haven’t received anything.

I have been to an MTN store and they said they can’t assist so we must phone customer care, which I’ve done. 135 said I must phone ***, I phoned that number and they said the matter has been escalated. When I phoned again this morning to follow up they said I must call MTN Direct on ***. When I phoned MTN Direct this morning I was transferred from pillar to post with no-one actually assisting me.

Please advise who do I actually need to speak to get this resolved? This has been going on for over 3 weeks now. I’m so tired of bad service from MTN.

My ID number is *** 085. Please contact me on my MTN number ***.

Thank you, Gareth Coetzer