SJ
Shaun J
1 reviews | Active since Jan 2013
09 Nov 2016, 12:21
NO SUPPORT OR FEEDBACK
<p>OK so i have been trying to get assistance from MTN for weeks not because my upgrade was messed up by a MTN 3rd Party, Summer Mobile, see https://hellopeter.com/mtn/reviews/iphone-7-plus-pre-registration- ********** , and i was told everything would be sorted but unsurprisingly it was not an i recieved the incorrect device, i am now using it because i had to pay the R939 account which i was sent anyway and my wife uses another contract on my name and if i did not pay it we would both be without cellphones. I cant believe how MTN simply does not care about their clients.</p> <p> </p> <p>i'm probabaly just wasting more of my time typing this as i have been trying to get feedback via twitter for 3 weeks as well but alas i just keep getting told please be patient. </p>
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Replies (3)SJ
Shaun J's updateReviewer Update
09 Nov 2016, 12:25I have to add that this is not the 1st time i have had issues with an upgrade with MTN. My upgrade to my iPhone 6 Plus was just as terrible and i probably got it 2 weeks if not longer after i was supposed to. I should probabaly just have cancelled my contract now, i was thinking about this but then i was sent the device and my contract was upgraded without my permission
SJ
Shaun J's update09 Nov 2016, 12:25
Reviewer Update
I have to add that this is not the 1st time i have had issues with an upgrade with MTN. My upgrade to my iPhone 6 Plus was just as terrible and i probably got it 2 weeks if not longer after i was supposed to. I should probabaly just have cancelled my contract now, i was thinking about this but then i was sent the device and my contract was upgraded without my permission
MTN South Africa's replyOfficial
11 Nov 2016, 10:48Thank you for your post.
We apologize for any inconvenience incurred.
We have sent the request to Summer Mobile to contact and assist you with feedback, we have called them and they will be in contact with you.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply11 Nov 2016, 10:48
Official
Thank you for your post.
We apologize for any inconvenience incurred.
We have sent the request to Summer Mobile to contact and assist you with feedback, we have called them and they will be in contact with you.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
SJ
Shaun J's updateReviewer Update
11 Nov 2016, 11:07Hi Alice
Thanks but that is pointless, MTN told me they would get the contract cancelled because Summer MObile decided on sending the incorrect device. The SUmmer Mobile guys told me also they would cancel it but guess what my package was still upgraded and it is almost a month later and nobody has told me why they decided to send this model without consulting me. SO i have paid my account and will need to keep doing for the next 23 months because MTN is clearly just palming it off to summer mobile who with all due respect can't do anythign about what im paying or what impaying for. I'm stuck on this package and with this decive for 24 months and MTN will just be taking my cash no matter what happens.
SJ
Shaun J's update11 Nov 2016, 11:07
Reviewer Update
Hi Alice
Thanks but that is pointless, MTN told me they would get the contract cancelled because Summer MObile decided on sending the incorrect device. The SUmmer Mobile guys told me also they would cancel it but guess what my package was still upgraded and it is almost a month later and nobody has told me why they decided to send this model without consulting me. SO i have paid my account and will need to keep doing for the next 23 months because MTN is clearly just palming it off to summer mobile who with all due respect can't do anythign about what im paying or what impaying for. I'm stuck on this package and with this decive for 24 months and MTN will just be taking my cash no matter what happens.