No Support from Customer Care

On 01/05/2015 I tried numerous times to call the MTN customer care call centre (808) to cancel my 24 month contract. The call would be answered by a voice recorder where you select your desired option and then left with the music on hold. After a few minutes the call would disconnect and you would start the whole process again. After giving up on that route I sent an email to the MTN customer care. On the 15th of June I received and email with a form to complete which I did. On the 3rd of July I found that MTN had cancelled my number and not just my 24 month contract.<br> I tried to rectify this by calling the 808 call centre again. After a couple attempts I finally got connected to an agent and informed her about the situation and told her to activate my number under pre-paid. She informed me that activation cannot take place over the weekend but will be done on Monday 6th July. <br> On the 8th of July I drove to MTN customer care in Menlyn. After waiting a looonng time to be helped I explained my situation to the consultant. He then sent an email to their cancellations/retentions departments to rectify the situation ASAP. To date my number is still not activated on the MTN network.<br>