WS
William S
1 reviews | Active since Aug 2014
08 May 2015, 11:37
No support, dropping the call in my ear
I received a call where the agent told me that MTN has \conveniently"renewed my contract without my consent!!! I was not happy with this and asked for the action to be reversed and I wanted to close my account!<br> Upon this the consultant said she could not do that"
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Replies (1)
MTN South Africa's replyOfficial
13 May 2015, 10:36Hello WilliamScott1984,
Thank you for your post on Hello Peter. Please accept our apology for the delays in responding.
We are terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Please note your contract has not been renewed and the expiry date will be on the 2015-05-19. You can send through your cancellation notice (***) once your account has been settled as it is currently in arrears.
Our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
Thank you for your post on Hello Peter. Please accept our apology for the delays in responding.
We are terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Please note your contract has not been renewed and the expiry date will be on the 2015-05-19. You can send through your cancellation notice (***) once your account has been settled as it is currently in arrears.
Our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
MTN South Africa's reply13 May 2015, 10:36
Official
Hello WilliamScott1984,
Thank you for your post on Hello Peter. Please accept our apology for the delays in responding.
We are terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Please note your contract has not been renewed and the expiry date will be on the 2015-05-19. You can send through your cancellation notice (***) once your account has been settled as it is currently in arrears.
Our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
Thank you for your post on Hello Peter. Please accept our apology for the delays in responding.
We are terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Please note your contract has not been renewed and the expiry date will be on the 2015-05-19. You can send through your cancellation notice (***) once your account has been settled as it is currently in arrears.
Our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***