CL
Chandre L
1 reviews | Active since Mar 2019
06 Mar 2019, 12:19
NO SUPPORT
I have been trying to get some assistance with a query regarding airtime expiry. I have been attempting to communicate through their Facebook messenger they say they are there to help once i ask them regarding the vouchers that are expiring they just read the message. I send a follow up message requesting if they have any feedback once again they read with know support. I am shocked with the so called support MTN provides or doesn't provide in this case.
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MTN South Africa's replyOfficial
07 Mar 2019, 09:48Good Day Chandre
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
As per our telephonic conversation, kindly note we are attending to this matter and will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah Langa
Complaints Management
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
As per our telephonic conversation, kindly note we are attending to this matter and will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah Langa
Complaints Management
Best regards,
MTN South Africa's reply07 Mar 2019, 09:48
Official
Good Day Chandre
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
As per our telephonic conversation, kindly note we are attending to this matter and will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah Langa
Complaints Management
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
As per our telephonic conversation, kindly note we are attending to this matter and will revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah Langa
Complaints Management
Best regards,