PR
Peter R
1 reviews | Active since Oct 2014
11 Aug 2015, 14:57
NO SUPPORT
I requested a phone upgrade and we are 200km from nearest MTN store. After several calls, I eventually got someone to help me and advised that my phone would be delivered today. I have been on the phone to several of the consultants and tried all the options on the number given ***, but no one can advise what is happening with my delivery. I have to leave for the farm tommorrow and need my phone. Who can help me find out where the phone is as I am the only one that may sign for and receive it. What do I do???:
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Replies (1)
MTN South Africa's replyOfficial
25 Aug 2015, 10:33Hello Lupo,
Thank your post.
We apologize for any inconvenience incurred.
Thank you for your confirmation that you have received the handset.
We have escalated the request to the supervisor of the upgrade department regarding the handset delivered late and no information regarding the options to follow when dialling the MTN Direct department.
Kind regards,
Alice van der Merwe
REQ:***
Thank your post.
We apologize for any inconvenience incurred.
Thank you for your confirmation that you have received the handset.
We have escalated the request to the supervisor of the upgrade department regarding the handset delivered late and no information regarding the options to follow when dialling the MTN Direct department.
Kind regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply25 Aug 2015, 10:33
Official
Hello Lupo,
Thank your post.
We apologize for any inconvenience incurred.
Thank you for your confirmation that you have received the handset.
We have escalated the request to the supervisor of the upgrade department regarding the handset delivered late and no information regarding the options to follow when dialling the MTN Direct department.
Kind regards,
Alice van der Merwe
REQ:***
Thank your post.
We apologize for any inconvenience incurred.
Thank you for your confirmation that you have received the handset.
We have escalated the request to the supervisor of the upgrade department regarding the handset delivered late and no information regarding the options to follow when dialling the MTN Direct department.
Kind regards,
Alice van der Merwe
REQ:***
Best regards,