MB
Mohamed B

1 reviews | Active since Apr 2015

02 Apr 2015, 14:01

NO SUCH THINGS AS CANCELLING YOUR MTN CONTRACT

I have been trying to contact the MTN call center since the 30th March responsible for the cancellation of my contract which expires at the end of April this year. About 6 or 7 times a day, there seems to be nobody in the background waiting to receive calls.<br> After about 5 mins each time, the call automatically cuts and i have to retry.<br> this is ridiculous especially if you need to give 30 days notice.<br> There is no store which can assist in cancelling your contract and this apparently can only be done by dialling 808 or 083 808 which is not functional.<br> How do i now cancel this contract.?<br> can i go to my bank and ask them to bounce any magtape from MTN?

0
Replies (1)
MTN South Africa
MTN South Africa's reply20 Apr 2015, 14:13
Official
Hello mrbuckas,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

The matter has been referred to the cancellations desk. They will contact you.

Regards
Thabelo
REQ:***