CN
Carli N
1 reviews | Active since Nov 2011
06 May 2015, 14:27
No stock/service for pending upgrade
I am due to upgrade my data contract with MTN.<br> <br> I inquired at the Menlyn store about deals available as well as stock of data devices - I was told they didn't have any type of data devices in stock(?)...but they assisted me in placing an order for the device I picked and was told it would take about 1 week. It has already been more than 2 weeks and no feedback... I even phoned them after 1 week but staff just said \We're hoping to get tomorrow".<br> <br> I also visited the Woodlands Store"
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MTN South Africa's replyOfficial
19 May 2015, 10:22Hello CaNa,
Thank you for your post.
Please accept our sincere apology for the delay in response and any inconvenience caused.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records you have upgraded your contract.
Thank you
Regards
Michelle
REQ:***
Thank you for your post.
Please accept our sincere apology for the delay in response and any inconvenience caused.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records you have upgraded your contract.
Thank you
Regards
Michelle
REQ:***
MTN South Africa's reply19 May 2015, 10:22
Official
Hello CaNa,
Thank you for your post.
Please accept our sincere apology for the delay in response and any inconvenience caused.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records you have upgraded your contract.
Thank you
Regards
Michelle
REQ:***
Thank you for your post.
Please accept our sincere apology for the delay in response and any inconvenience caused.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records you have upgraded your contract.
Thank you
Regards
Michelle
REQ:***