JP
Jaco P
1 reviews | Active since Mar 2014
03 Nov 2015, 12:39
No Stock on Advertised phone for 3 weeks
I am due for an upgrade and have been looking at getting the Sony Xperia M5 that has been advertised for more than a month now.<br> <br> I have been asking the Mtn store at the Glen shopping centre for the last 3 weeks concerning this phone but it has been out of stock and none of the staff can assist me with and order or give an ETA on when this phone will be available.<br> <br> The staff at the store are very courteous and i am not blaming them. They have taken my phone nr and have said that they will inform me that as soon as it becomes available.<br> <br> It just seems very unprofessional to me that a company advertises a product and then does not have it in stock for 3 weeks +.
Helpful (0)
Replies (1)0
Replies (1)MTN South Africa's replyOfficial
03 Nov 2015, 16:39Hello Jfr3ak,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. We have been waiting for stock on this device as it was meant to be done in October however Sony has temporarily put a hold on the distributing this product until further notice.
We sincerely apologise for this, we are aware that it must very inconveniencing for you.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. We have been waiting for stock on this device as it was meant to be done in October however Sony has temporarily put a hold on the distributing this product until further notice.
We sincerely apologise for this, we are aware that it must very inconveniencing for you.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
MTN South Africa's reply03 Nov 2015, 16:39
Official
Hello Jfr3ak,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. We have been waiting for stock on this device as it was meant to be done in October however Sony has temporarily put a hold on the distributing this product until further notice.
We sincerely apologise for this, we are aware that it must very inconveniencing for you.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. We have been waiting for stock on this device as it was meant to be done in October however Sony has temporarily put a hold on the distributing this product until further notice.
We sincerely apologise for this, we are aware that it must very inconveniencing for you.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
