NP
Nicolene P
1 reviews | Active since Mar 2015
24 Mar 2015, 16:33
No stock in advertised products
I am eligible for an upgrade. The CAT phone, that I am upgrading to,is advertised in the March brochure. But no stock available to the Thabazimbi branch. Or so they say. Waiting for a response since 1 March. Pathetic! I am on the verge of canceling my contract. Why advertise a product your customer cant have?!
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Replies (1)
MTN South Africa's replyOfficial
31 Mar 2015, 16:00Hello Nicolene861,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
You may also call our MTN direct line on *** if you do not find the type of handset you are looking for in store.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
You may also call our MTN direct line on *** if you do not find the type of handset you are looking for in store.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
MTN South Africa's reply31 Mar 2015, 16:00
Official
Hello Nicolene861,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
You may also call our MTN direct line on *** if you do not find the type of handset you are looking for in store.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
You may also call our MTN direct line on *** if you do not find the type of handset you are looking for in store.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***