1 reviews | Active since Dec 2013
No Stock for a Month now REQ:***
I posted a complaint about MTN poor service about two weeks ago, they came back to me today only? This is one of those you cant complain about the service because there is no service situations. I am waiting more than a month now for my S6 Edge. Your excuses are very poor, MTN should have an emergency plan in place seeing how much strikes occur these days. Were do you see that not only a client but a contract client waits so long for a phone to be ordered and delivered. It is exactly at this time that MTN should work fast seeing that if someone wants to upgrade his contract is expiring and Vodacom has much better service, nothing stops him then from leaving MTN, I when into the branch and I am thinking of leaving MTN because of this utterly poor service and lack of planing. I want to know when my phone will be delivered or else I am going to put this poor services on every radio and newspaper that I can find, maybe I should make a banner also saying how *********** MTN really is.<br> <br>
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the upgrade on the number mentioned on this post has already been processed. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the upgrade on the number mentioned on this post has already been processed. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Thank you
Wenzile Masina
REQ:***
